UX NIGHT SCHOOL WORKSHOP SERIES

THE SERIES

UX Night School is a user experience and design research program started by Amelia Abreu. The program aims to provide a flexible learning environment for students with a wide range of backgrounds. The workshop series centers around usability and interactive design thinking processes in a collaborative setting. These lessons are a valuable resource for the ux community in Portland and for professional development. 

WORKSHOP SERVICE DESIGN + PROTOTYPING

What is service design? A design thinking approach to problem solving using human centered design methodologies, participatory practices, and marketing techniques. 

What is prototyping? An iterative design process creating rough sketches / ideas on paper.

This usability workshop focused on building a participatory service design blueprint around lifelong learning and professional development. A broad topic to establish storytelling skills and collaborative iteration. As a small team we identified 5 elements that make up service design:
1. User-centered
2. Co-creative
3. Sequencing
4. Evidencing
5. Holistic

From here we built out our prototyping narrative using color coded sticky notes.
Pink - Short term goal setting
Yellow - Barriers
Green - Long term goal setting
Blue - General themes
Orange - Opportunities

We began by sharing professional experience, short term goals, and barriers. We created an initial sequencing to identify linear professional progress and corresponding barriers. 

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As we progressed through the exercise we developed nonlinear models of barriers to professional growth. Using a low fidelity model encouraged a more interactive approach to understanding service design. 

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TAKEAWAYS

This is a vital investigative process for any ux / design project. It is necessary to define demographics and limitations to determine effective usability. Establishing a working blueprint should occur before personas are developed and consideration needs to be given to both digital and physical flows. This workshop highlighted the value of collaborative design thinking – it's almost impossible to identify a diverse range of limitations from one person's professional experience. Service design prototyping is a powerful tool for future proofing and providing a platform to advocate for others.